Support

We’re here to help.

Email support@stackframes.dev and we’ll reply within 2 business days. For purchases, include your Razorpay payment ID (it starts with pay_ and appears on your receipt and the checkout page) so we can find your order quickly.

Common questions

I paid but closed the page before copying my key. Reopen the checkout page in the same browser to see your key again. If that doesn’t work, email us your payment ID and we’ll send it.

“This license is active on 3 browsers.” Each license works on up to three browsers at a time. Open Cloud Keys on a browser you no longer use, go to Account, and choose Deactivate this browser. If you can’t reach that browser any more, email us and we’ll release it.

My controller isn’t detected. Press any button on the controller so Chrome can see it, and make sure no other remapping extension is running. See Controller not detected? Start here.

Keyboard and mouse aren’t working in a game. Set the game to controller input, click Cloud Keys · Click to play on the game page, and press F8 if controls are paused. See Keyboard and mouse: where to start.

I want a refund. Within 7 days of purchase, just ask — see our refund policy.

Contact

Stackframes
Gurugram, Haryana, India
Email: support@stackframes.dev

Cloud Keys is independent software and is not affiliated with, endorsed by, or sponsored by Microsoft or Xbox. For Xbox account, game or Game Pass issues, contact Xbox Support.